A deposit is required to confirm most appointments. Your appointment is not confirmed until the required deposit has been received.
Deposits are non-refundable. A deposit may be transferred once if your appointment is rescheduled with proper notice of at least 24 hours.
Deposit details are shown inside the Natasha Kelman app before booking. The deposit amount varies by service type and complexity.
Please give at least 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 24 hours' notice may result in the deposit being forfeited. A new deposit may be required to book again.
To reschedule, please contact Natasha directly via WhatsApp or through the app as early as possible.
A 15-minute grace period is allowed for late arrivals.
After 15 minutes, the appointment may be shortened, rescheduled, or subject to a late-arrival fee, depending on the service and the impact on Natasha's schedule.
If there is not enough time remaining to complete the service properly, the appointment may need to be rescheduled. The original deposit may not be refunded in this case.
Clients who do not attend their appointment without prior notice will lose their deposit.
A new deposit will be required for any future booking. Repeated no-shows may result in the inability to book future appointments.
Service pricing at Natasha Kelman is personalised. Final pricing may vary based on:
Starting prices, deposit requirements, and service notes are available inside the Natasha Kelman app. Advanced services may require consultation before final pricing is confirmed.
Hair color services require honest and complete information about your hair history before your appointment.
Please share any previous hair color, chemical services, relaxers, treatments, damage, or at-home products used. This information helps protect your hair and allows Natasha to make the best professional recommendation.
Withholding hair history may result in unexpected outcomes. Natasha reserves the right to modify or decline a service if the hair condition does not support the desired result safely.
Micro link extensions require a consultation appointment before installation can be scheduled.
Maintenance is required to protect both the extensions and your natural hair. Clients are responsible for following aftercare instructions and returning for maintenance within the recommended timeframe.
Extensions not maintained within the recommended schedule may result in damage. Natasha is not responsible for damage caused by improper home care or failure to return for maintenance.
Some services may not be recommended if the hair is too fragile, damaged, or compromised.
Natasha may recommend a treatment, recovery plan, or a different service if it is better for the health and appearance of your hair. In these cases, the recommended alternative is always in the best interest of your hair's long-term health.
To maintain a calm, focused, and professional appointment environment, please avoid bringing extra guests unless previously approved.
Children should only attend if they are receiving a service or if prior arrangements have been made. Unattended children during appointments are not permitted.
All bookings, payments, receipts, invoices, and business records are handled through Crown & Glory Luxe, the official operating business behind the Natasha Kelman brand.
When making payments or reviewing receipts and invoices, Crown & Glory Luxe is the name that will appear on all official documents.
Questions about policies? Contact Natasha directly via WhatsApp, email, or through the Natasha Kelman app. The app also contains full service details, starting prices, and deposit requirements for every service.
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